To our Valued Customers-March 16 2020

March 16, 2020

To our Valued Customers:

We want to thank you for your patience during this very challenging situation and provide you with an update on our response to the COVID-19 health emergency. PTC’s leadership team is closely monitoring the status of the outbreak and any potential impact on the supply chain. We have confirmed that all our critical suppliers are operating and have contingency plans to continue to operate in the event of a local outbreak. PTC has put in place multiple actions to address the health and safety of our teammates so that we can continue to operate our facilities.

(1) All employee travel has been restricted. We will only be traveling to emergency customer or supplier facilities. Any teammate that has come into contact with a CDC level 3 travel advisory location will be quarantined for 14 days.

(2) All access to our facilities has been restricted. We are asking our vendors to not make unnecessary visits and all essential deliveries will be made through a controlled interaction. We must continue to receive materials and supplies but we are eliminating, where possible, human to human contact during these exchanges. Additionally, onsite visitors will be required to complete a visitor health screening form which is will be located on our website under the resource section and within our facilities.

(3) We have restricted all group employee meetings and replaced them with group video and telephonic communication media.

(4) We are following CDC guidelines for cleaning and sanitation of all common areas, especially door handles, bathrooms, touch surfaces and counters.

(5) With the assistance of our health service providers, we have educated our teammates how best to avoid contraction of the virus and if they become ill, how best to avoid passing anything on to others.

PTC Group will be following all local and federal government guidelines and directives in order to limit the impact to our teammates and our communities. We greatly appreciate your continued support and take our responsibility to our teammates, our communities and to our customers very seriously. We look forward to demonstrating this through our actions and service.

Best Regards,

Cary Hart
President and CEO